Zatio leads in Zoho CRM, by webhook.

Zatio sends every lead it handles on the phone, WhatsApp and your website chat to a signed webhook. Connect it to Zoho CRM with Zoho Flow, Make, Zapier or n8n and each lead becomes a lead record with the details you map.

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What it does today

Every lead, as it happens

Zatio sends each event (new lead, hot lead, updated details, handover to your team, conversation closed) to your webhook URL. Failed deliveries are retried, and the last ten are listed in your panel.

Your automation tool writes to Zoho CRM

Zoho Flow, Make, Zapier or n8n receives the event and creates or updates the lead record in Zoho CRM, with the fields you map.

A webhook, not a native sync

There is no direct Zoho CRM connection and no two-way sync: changes made in Zoho CRM don't flow back to Zatio. A native connection is on our roadmap, without a date. You can also export your leads as CSV.

Set it up in five steps

Create a webhook trigger

In Zoho Flow, Make, Zapier or n8n, start a new scenario, zap or workflow with a webhook trigger (for example “Custom webhook” in Make or “Catch Hook” in Zapier) and copy its URL.

Paste it into Zatio

In your Zatio panel, go to Integrations, paste the URL (it must start with https://) and choose the events, or leave them all ticked.

Keep the signing secret

Zatio shows the signing secret once. Every request carries an X-Zatio-Signature header (HMAC-SHA256 of the body), so you can check it came from Zatio.

Add the Zoho CRM step

Add an action that creates or updates a lead record in Zoho CRM, and map the fields: name, first and last name, phone, email, summary and temperature (hot, warm or cold). Route by the event field if you want different actions per event.

Send a test

Write to your assistant on the website chat or WhatsApp. The lead_created event appears in Recent deliveries in your panel, with its status.

Questions we hear a lot

Is this a native Zoho CRM integration?

No. Zatio sends each lead by signed webhook and you connect it to Zoho CRM with Zoho Flow, Make, Zapier or n8n, or any tool that receives webhooks. A native connection is on our roadmap, without a date.

What does Zatio send?

The event type and the lead's details as captured: name (split into first and last name), phone, email when given, a short summary and the temperature. Conversation events include a link to the transcript.

Do I need a paid plan of Make, Zapier or n8n?

It depends on the tool and on how many leads you send. Check their own pricing; Zatio doesn't charge for the webhook.

Does it update Zoho CRM if a lead writes again?

Zatio sends a lead_updated event when it learns new details. Whether that updates the existing record or creates a new one depends on how you set up the step in your automation tool (for example, searching by email or phone first).

Can you help us wire it up?

Yes. Tell us which CRM and automation tool you use and we'll help you set it up.

Want a hand with Zoho CRM?

Tell us how your Zoho CRM is set up and we’ll show you what a lead from Zatio looks like when it arrives.

Book a 20-min demo