Data Deletion Request

How to request deletion

Email privacy@zatio.io with:

• Subject line: Data Deletion Request
• Your phone number or email address (so we can locate your data)
• The business whose WhatsApp you messaged (if known)

What happens next

1. We acknowledge your request within 3 business days
2. We verify your identity
3. We delete your personal data from our systems within 30 days
4. We confirm completion by email

Exceptions

We may retain limited data where required by law (e.g. accounting records), where necessary for the establishment or defence of legal claims, or where the data has been fully anonymised.

If you messaged via WhatsApp

If you interacted with a business that uses Zatio on WhatsApp, that business is the Data Controller of your conversation. You can contact them directly, or email us and we will forward the request.

If your business used Zatio

Cancelling your subscription, or letting a trial end, pauses your account but does not delete your data: it stays so you can still export it. To have it deleted, email us as above with the name of your business. We delete it within 30 days and confirm by email.

If your business connected WhatsApp to Zatio through Meta

You can remove Zatio’s access at any time in Meta Business Settings, under Business integrations. To also delete the data Meta shared with us (the access token, account and phone number IDs, and message templates), email us as above with the subject Data Deletion Request and the name of your business. We delete it within 30 days and confirm by email.

Questions

privacy@zatio.io