Sensitive enquiries, answered with care and speed.

Private healthcare enquiries arrive late at night, often after a lot of thought. The patient needs a considered, kind reply: fast, but never rushed. Zatio holds that conversation for you, 24/7, on the phone or in writing, and books consultations straight into the right consultant’s diary.

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Sofia books the first consultation, discreetly

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Out of hours enquiries for private clinics

The enquiry that matters most often arrives at 11pm, after a lot of thought. Zatio answers it on the phone, WhatsApp or your website, with the tone and the price ranges you set, and books the first consultation into the right consultant’s diary. The practical guide, with the video, is Out-of-hours enquiries for private clinics; the general comparison of voicemail, answering services and AI is in What should you do with enquiries that arrive out of hours?

What turns an enquiry into a consultation

Late-night enquiries, answered that night

Patients often message more than one clinic. The one that replies first, with warmth, is the one that books the consultation.

A clear price range builds trust

A clear range with the right caveats feels honest, far more than ‘price on consultation’. Patients choose clinics that are honest.

Consultant time for the right patients

With triage first, your consultants see patients whose expectations and budget have been checked, with anything clinical flagged for them in advance.

Built for regulated, patient-facing clinics

Considered, patient-first tone

Every reply tuned for warmth, not sales urgency. No pressure tactics. Never clinical advice. Always routes to a real consultation.

Honest price ranges

Typical bands with the right ‘subject to consultation’ caveats. Filters out budget-mismatched enquiries before consult time is spent.

Eligibility triage

BMI ranges, age ranges, contraindications, previous surgeries: captured and flagged, so consultants see appropriate patients.

Books consultations 24/7

Into Microsoft Bookings, Cal.com, or any booking link. Works with Heydoc, WriteUpp, PPM, or any system that exposes a booking URL.

GDPR + CQC friendly

EU hosting, signed DPA, data minimisation. Patient info stays in your PMS as the source of truth: Zatio passes the booking and leaves.

Every enquiry ready to follow up

Every enquiry that did not book is in your dashboard with the full conversation, so your team can follow up warmly, with the context already there.

Questions we hear a lot

Will it give medical advice?

Never. Zatio is explicitly trained to answer logistical, pricing, and booking questions only. Anything clinical (symptoms, suitability, outcomes) is routed to a qualified clinician.

What about ASA regulations on cosmetic and aesthetic advertising?

Every piece of outbound copy you approve is ASA-checked by your team first. Zatio won’t claim outcomes, won’t use before-and-after promises, won’t run price-led ‘offers’ unless you explicitly authorise them.

How does it handle sensitive enquiries: IVF, cosmetic, oncology?

With your guidance. During onboarding we write a warmer, slower, more considered script variant for sensitive treatments, with explicit instructions on when to hand over to a human the same minute.

Does it integrate with our PMS?

Via booking links and email handover today. Native integrations with Heydoc, WriteUpp, PPM are on the roadmap: tell us your stack and where you’d want us to invest first.

What does the patient see? Do they know it’s AI?

Zatio says it is an AI at the start of every conversation, and you choose how it introduces itself, for example ‘Zatio from Acme Clinic’ with a short note that it’s an assistant. Transparency tends to beat disguise, and a helpful answer now beats waiting until the morning for a human.

Let’s talk about your first line of patient contact

20 minutes. Tell us your treatments, tone, and current response pattern. We’ll show you how an evening enquiry to your clinic would be handled: warmly, accurately, with a consultation in the diary before bedtime.

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