Every heat-pump enquiry answered, on the phone and on WhatsApp.
Heat-pump enquiries are detailed: heat loss, radiators, cylinder space, MCS certification, BUS grant eligibility, noise distances from neighbours. Zatio answers your phone 24/7, carries the same conversation on WhatsApp and your website, in plain English, and books the survey. Leave your mobile and it rings you in seconds.
Sofia will call you in seconds.
- Keep your number
- No annual commitment
- 60-day guarantee
Data stored in the EU
Why heat-pump enquiries take time
Heat pumps take longer to qualify than most jobs: the property, the heating system and the grant all matter before a survey makes sense. Zatio gathers all of it on the first call.
Every lead is a long triage
Gas boiler? Single-glazed? Flat? Grade II listed? Radiators under-sized? Zatio asks those questions for you, one at a time, before the survey is booked.
BUS grant questions
Homeowners want to know if they qualify for the £7,500, when it’s paid, or whether they need an EPC first. Zatio answers in the conversation, so your team keeps its time for surveys.
A survey diary of properties that suit a heat pump
System bore sizes, noise distances to neighbours, planning in conservation areas: flagged in the conversation, before you drive out.
Built for MCS-certified UK installers
All of this is included, with no add-on pricing. It’s what turns a curious homeowner into a survey that actually converts.
Heat-loss indicator
Rough heat-loss from property type, floor area, EPC, insulation notes: enough to size a ballpark system before a surveyor turns up.
BUS grant eligibility
Checks EPC date, no loft/cavity insulation recommendations outstanding, property type, and tells the homeowner where they stand in 10 seconds.
Noise distance check
Post-April-2025 MCS rules: 3m to neighbour windows, or acoustic assessment. Flagged up-front, not on-site.
Radiator & cylinder triage
Existing radiator sizes, airing cupboard dimensions, combi-vs-system, captured before you send a surveyor with a measure tape.
Planning & listed-building flags
Conservation area, listed building grade, PD rights exhausted: an honest ‘you’ll likely need permission’ before anyone books a survey.
Books surveys 24/7
Qualified leads land in Microsoft Bookings / Cal.com / Calendly with all the pre-work attached to the calendar invite.
Plans with voice included
Phone, WhatsApp and website chat in one plan. Month to month, no minimum term.
- Essential
£69/mo
Month-to-month, no minimum term. Ex VAT.
Your assistant on the phone, on WhatsApp and on your website.
- 400
- voice minutes a month≈ 200 two-minute calls
- 300
- chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Essential - Professionalrecommended
£129/mo
Month-to-month, no minimum term. Ex VAT.
And it calls out too: call-back on your website and outbound calls.
- 1,000
- voice minutes a month≈ 500 two-minute calls
- 1,000
- chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Professional - Growth
£259/mo
Month-to-month, no minimum term. Ex VAT.
For more volume, with up to 5 numbers or locations.
- 2,000
- voice minutes a month≈ 1,000 two-minute calls
- 3,000
- chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Growth
Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details
Questions we hear a lot
Will it mis-price a heat pump?
How does it handle BUS grant questions?
What about Ofgem and MCS compliance?
Can it handle a hybrid gas + heat-pump enquiry?
How quickly can we be live?
Let’s see it qualify a heat-pump lead
20 minutes on a call. We’ll ask you a few questions about your typical enquiry, then run a live WhatsApp simulation from a homeowner’s perspective. You’ll see the output in your inbox by the end of the call.