Terms of Service

§ 01Parties

These Terms are between:

• Zatio — operated by Almor Ventures SL, a Spanish Sociedad Limitada, CIF B27691799, registered at C/ San Isidre Llaurador 14, 03108 la Torre de les Maçanes (Torremanzanas), Alicante, Spain (“we”, “us”)
• The Operator — the business entity named in the Order Form (“you”)

§ 02The Service

Zatio provides:

• An AI-powered conversational agent integrated with WhatsApp Business Platform
• A web-based dashboard for monitoring conversations and managing handover
• Integrations with calendars and CRMs (as specified in your plan)
• Technical support during business hours

§ 03Your obligations

You agree to:

• Provide accurate and up-to-date business information
• Hold valid consent from your end users for WhatsApp communication, where required
• Comply with all applicable laws, including UK GDPR, EU GDPR, Spanish LOPDGDD, and WhatsApp Business Policy
• Comply with Zatio’s Acceptable Use Policy, which forms part of these Terms
• Not use the Services to send spam, unsolicited marketing, illegal content, or content in violation of Meta’s policies
• Act as Data Controller for end-user conversation data
• Promptly respond to complaints or GDPR requests from your end users

§ 04Our obligations

We agree to:

• Deliver the Services as described in your Order Form
• Act as Data Processor on your behalf under the Data Processing Addendum (DPA)
• Maintain reasonable security measures (see Security)
• Provide support by WhatsApp (+34 623 81 69 98 for Spain, +44 7888 874711 for the UK) and by email at hello@zatio.io during stated business hours

§ 05Fees and payment

• If you sign up yourself, your fee is the price of your plan published on our pricing pages (zatio.io/pricing in pounds, zatio.io/es/precios in euros) when you subscribe. It is charged in advance to your card through Stripe, each month or each year if you choose annual billing (2 months free)
• If you have an Order Form, the fees in it apply and are invoiced monthly in advance
• Voice minutes beyond those included in your plan cost £0.10 / €0.12 each. We email you at 80% and 100% of your plan’s minutes and never cut a call off
• There is no setup fee when you sign up yourself. Done-for-you setup is optional, a one-off £179 / €199
• Meta / WhatsApp conversation fees are not included in your plan fee: we re-invoice them to you on your monthly Zatio invoice at Meta’s own rates, passed through at cost with no markup (unless otherwise agreed in your Order Form)
• Late payments incur interest at the Bank of England base rate + 2%
• All fees are exclusive of VAT

§ 06Term and termination

• The Essential, Professional and Growth plans run month-to-month with no minimum term. You can cancel anytime from Billing in your Zatio dashboard: the cancellation takes effect at the end of the period you have already paid for, and nothing further is charged
• Annual billing (10 monthly fees for 12 months) renews each year. Cancelling stops the next renewal and your plan stays active until the end of the year already paid
• When you sign up yourself, the first 14 days are a free trial with no card required. If you add a card during the trial, nothing is charged until the trial ends; if you cancel before then, nothing is charged. If you do not add a card, your assistant is paused when the trial ends, nothing is charged and nothing is deleted
• 60-day guarantee: if Zatio hasn’t produced qualified leads in your first 60 days, we refund you
• Customers on plans agreed before October 2026 (Pilot, Growth and Pro) keep their terms: the Pilot is 60 days, cancellable anytime with 7 days’ notice; Growth and Pro run month-to-month, cancellable with 30 days’ written notice after the first month
• Either party may terminate for material breach with 30 days’ written notice
• On termination, your data stays in your account so you can export it (conversations and leads can be exported from the dashboard). We delete our copy on request, within 30 days of your email to privacy@zatio.io. A paused or cancelled account keeps its data until deletion is requested

§ 07Data protection

We process personal data on your behalf as Data Processor, subject to the Data Processing Addendum at /dpa, which forms part of these Terms. You remain the Data Controller for end-user data.

§ 08Intellectual property

• We retain all rights to the Zatio platform and software
• You retain all rights to your data and content
• You grant us a limited licence to process your data as needed to deliver the Services

§ 09Confidentiality

Each party will keep the other’s confidential information confidential and use it only to perform these Terms.

§ 10Liability

• Neither party is liable for indirect, consequential, or lost-profits damages
• Our total liability to you in any 12-month period is capped at the fees you paid us in that period
• Nothing in these Terms limits liability for death, personal injury, fraud, or any other liability that cannot lawfully be excluded

§ 11Service availability

We aim for 99.5% uptime, measured monthly. Scheduled maintenance and third-party outages (Meta, Anthropic, Supabase) are excluded.

§ 12Changes to the Service

We may update features, pricing (on renewal only), and these Terms with 30 days’ notice.

§ 13Governing law

These Terms are governed by the laws of Spain. Disputes are subject to the exclusive jurisdiction of the Spanish courts.

§ 14Contact

Almor Ventures SL (CIF B27691799)
C/ San Isidre Llaurador 14, 03108 la Torre de les Maçanes (Torremanzanas), Alicante, Spain
legal@zatio.io.

Questions about these Terms: hello@zatio.io
Legal notices: legal@zatio.io