Terms of Service

§ 01Parties

These Terms are between:

• Zatio — operated by Almor Ventures SL, a Spanish Sociedad Limitada, CIF B27691799 (“we”, “us”)
• The Operator — the business entity named in the Order Form (“you”)

§ 02The Service

Zatio provides:

• An AI-powered conversational agent integrated with WhatsApp Business Platform
• A web-based dashboard for monitoring conversations and managing handover
• Integrations with calendars and CRMs (as specified in your plan)
• Technical support during business hours

§ 03Your obligations

You agree to:

• Provide accurate and up-to-date business information
• Hold valid consent from your end users for WhatsApp communication, where required
• Comply with all applicable laws, including UK GDPR, EU GDPR, Spanish LOPDGDD, and WhatsApp Business Policy
• Comply with Zatio’s Acceptable Use Policy, which forms part of these Terms
• Not use the Services to send spam, unsolicited marketing, illegal content, or content in violation of Meta’s policies
• Act as Data Controller for end-user conversation data
• Promptly respond to complaints or GDPR requests from your end users

§ 04Our obligations

We agree to:

• Deliver the Services as described in your Order Form
• Act as Data Processor on your behalf under the Data Processing Addendum (DPA)
• Maintain reasonable security measures (see Security)
• Provide support via hello@zatio.io during stated business hours

§ 05Fees and payment

• Fees are stated in your Order Form and invoiced monthly in advance
• Meta / WhatsApp message costs are billed by Meta directly to you and are not included in Zatio fees (unless otherwise agreed)
• Late payments incur interest at the Bank of England base rate + 2%
• All fees are exclusive of VAT

§ 06Term and termination

• The Pilot plan is 60 days, cancellable anytime
• The Growth plan is a 12-month commitment, renewing annually unless cancelled 60 days before renewal
• Either party may terminate for material breach with 30 days’ written notice
• On termination, we will export your data within 30 days and then delete it

§ 07Data protection

We process personal data on your behalf as Data Processor, subject to the Data Processing Addendum at /dpa, which forms part of these Terms. You remain the Data Controller for end-user data.

§ 08Intellectual property

• We retain all rights to the Zatio platform and software
• You retain all rights to your data and content
• You grant us a limited licence to process your data as needed to deliver the Services

§ 09Confidentiality

Each party will keep the other’s confidential information confidential and use it only to perform these Terms.

§ 10Liability

• Neither party is liable for indirect, consequential, or lost-profits damages
• Our total liability to you in any 12-month period is capped at the fees you paid us in that period
• Nothing in these Terms limits liability for death, personal injury, fraud, or any other liability that cannot lawfully be excluded

§ 11Service availability

We aim for 99.5% uptime, measured monthly. Scheduled maintenance and third-party outages (Meta, OpenAI, Anthropic, Supabase) are excluded.

§ 12Changes to the Service

We may update features, pricing (on renewal only), and these Terms with 30 days’ notice.

§ 13Governing law

These Terms are governed by the laws of Spain. Disputes are subject to the exclusive jurisdiction of the Spanish courts.

§ 14Contact

Almor Ventures SL (CIF B27691799), Spain. Registered address available on request at legal@zatio.io.

Questions about these Terms: hello@zatio.io
Legal notices: legal@zatio.io