For plumbers, electricians, heating engineers and locksmiths

Every call answered while you’re on a job

Zatio answers your phone and WhatsApp, asks what you’d ask and puts the visit in your diary. Leave your mobile and it rings you in seconds: talk to it like a customer with a problem.

By clicking, you agree to the call and our Privacy Policy.

  • Keep your number
  • No annual commitment
  • 60-day guarantee

Rather talk to a person? Book a 20-minute demo.

One assistant for your phone, WhatsApp and website

  • Phone

    Answers your calls at any hour on your existing number: all of them, out of hours, or whenever you can’t pick up.

  • WhatsApp

    Full conversations on WhatsApp Business: replies, asks for photos and details, and lines up the visit.

  • Website chat

    The same assistant on your website, trained on your pages: services, area, hours and common questions.

Example

Your week with Zatio

  1. Tuesday, 9:30pmPhone call

    An emergency after hours

    • There’s water coming through the kitchen ceiling.
    • I’ll mark that as urgent. What’s the address and the best number to reach you?
    • 14 Station Road, LS6 2AB.

    Call put through to your on-call engineer, with the address

  2. Wednesday, 8:15amWhatsApp

    A quote request

    • I’d like my old boiler replaced. Roughly how much?
    • Happy to help. Could you send a photo of the boiler and its data plate? Then the engineer comes prepared.
    • (2 photos)

    Photos and details saved with the job

  3. Thursday, 10:00amWhatsApp

    The visit, in your diary

    • I can do Friday at 9:00am or 12:30pm. Which suits you?
    • 9:00 please.
    • Done. See you Friday at 9:00am.

    Visit in your diary and a summary in your inbox

Example conversations, not from real customers.

What Zatio asks in your trade

The questions any good engineer asks on the phone, in the order you choose.

PlumbingHeating and boilersHeat pumpsElectriciansLocksmithsAir conditioningProperty maintenance

  1. Address or postcode

    So it knows the job is in your area before going any further.

    “What’s the postcode for the job?”

  2. Type of job

    Breakdown, installation, service or quote, and which appliance or system.

    “Is it a breakdown or a new installation?”

  3. Urgency

    Tells a leak or a tripping fuse box from a routine service, and handles it the way you say.

    “Do you have water and power right now?”

  4. Photos on WhatsApp

    Asks for photos of the fault, the appliance or its data plate, and saves them with the job.

    “Could you send a photo of the data plate?”

  5. Availability

    Offers real slots from your diary, or notes when suits the customer.

    “Is morning or afternoon better for you?”

  6. And whatever you ask it

    Your areas, services and rules: you set them and it follows them in every conversation.

Plans with voice included

Phone, WhatsApp and website chat in one plan. Month to month, no minimum term.

  • Essential

    £69/mo

    Month-to-month, no minimum term. Ex VAT.

    Your assistant on the phone, on WhatsApp and on your website.

    150
    voice minutes a month≈ 75 two-minute calls
    300
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Essential
  • Professionalrecommended

    £129/mo

    Month-to-month, no minimum term. Ex VAT.

    And it calls out too: call-back on your website and outbound calls.

    500
    voice minutes a month≈ 250 two-minute calls
    1,000
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Professional
  • Growth

    £259/mo

    Month-to-month, no minimum term. Ex VAT.

    For more volume, with up to 5 numbers or locations.

    1,500
    voice minutes a month≈ 750 two-minute calls
    3,000
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Growth

Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details 

Questions

What if it’s a real emergency?

You decide what counts as urgent and what Zatio does: put the call through to your mobile or your on-call engineer, or take the details and email you the summary.

Can I keep my number?

Yes. You forward calls to your Zatio line: all of them, out of hours, or when you don’t pick up.

Does it give my customers prices?

Only the ones you give it. If a job needs a visit before it can be quoted, it says so and offers the visit. It never makes things up.

What happens to the photos customers send?

They’re saved with the conversation in your dashboard, so the engineer can see them before going out.

How long does it take to set up?

About 10 minutes: Zatio reads your website, builds its knowledge base and you review it before switching on. A WhatsApp Business number takes about 5 working days; we handle the paperwork.

Does it work for a firm with several engineers or branches?

Yes. Zatio works just as well for a sole trader as for a firm with several branches: Growth includes up to 5 numbers or locations, and we tailor a plan for higher volumes.

Hear how your business phone would sound

Leave your mobile and Zatio will ring you in a few seconds.

By clicking, you agree to the call and our Privacy Policy.

  • Keep your number
  • No annual commitment
  • 60-day guarantee

Rather talk to a person? Book a 20-minute demo.