Out of hours answering service with AI: every evening and weekend call answered.

Your phone rings first in business hours. Out of hours, Zatio answers straight away, takes the details, books the appointment where it can and leaves your team a summary for the morning. From £69 a month ex VAT, with phone, WhatsApp and web chat on every plan.

Sofia will call you in seconds.

Keep your number
No annual commitment
60-day guarantee

Data stored in the EU

Try it free for 14 days See pricing

What Zatio does with an out of hours call

Takes the details

Name, number, what the caller needs and how urgent it is, asked the way your team would ask. If the caller’s question is on your website, it answers it.

Books where it can

If your diary has a free slot, it books the appointment or visit there and then, in Microsoft Bookings, Calendly or Cal.com.

Flags what needs a person

Anything urgent or sensitive is flagged for follow-up, and if you set it up, transferred live to the number you choose. Your team starts the morning with a summary of every call.

Sectors where it pays

Estate agents

Viewing requests arrive in the evening and at weekends. Each one is qualified and booked or passed to the negotiator with the details.

Private clinics

First appointments and price-range questions after closing time, booked into your diary without a receptionist on the phone.

Trades

Plumbers, electricians and heating engineers on a job or at home: the call still gets an answer and a summary with the postcode and the problem.

Law firms

New enquiries qualified before they reach a fee earner, with the type of matter and contact details in the dashboard.

Only out of hours, or all day

With “When Zatio answers”, in your hours your phone rings first for 10 to 40 seconds and Zatio picks up if nobody can. Out of hours it answers straight away. Or let it answer every call.

WhatsApp and web chat too

The same assistant answers WhatsApp messages and your website chat that arrive out of hours, with the same rules, in every plan.

What it costs compared with a human out of hours service

Zatio publishes its prices. Moneypenny, a UK telephone answering service, prices by quote: its pricing page shows no plan prices (moneypenny.com/uk/pricing, checked 15 October 2026). We don’t claim either is lower: ask for a like-for-like quote and compare.

Feature	Zatio	Human out of hours answering service
Who answers	An AI receptionist that says so at the start of the call	A person from the service, in your business name
Published price	£69, £129 or £259 a month ex VAT, with 400, 1,000 or 2,000 minutes; extra minutes £0.10	Moneypenny: by quote, no plan prices on its pricing page (checked 15 October 2026)
Hours	24/7, or only out of hours and when your team can’t answer	The hours you agree with the provider
What happens to the call	Answered with your business’s information, qualified and booked into your diary	Depends on the provider: ask whether they book or only take a message
Channels	Phone, WhatsApp and web chat, one assistant	Calls; Moneypenny sells live chat as a separate service
Contract	Month to month, no minimum term	Set by each provider

Plans with voice included

400, 1,000 or 2,000 voice minutes a month, with WhatsApp and web chat too. Month to month, no minimum term.

Essential
£69/mo
Month-to-month, no minimum term. Ex VAT.
Your assistant on the phone, on WhatsApp and on your website.
400
voice minutes a month≈ 200 two-minute calls
300
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Essential
Professionalrecommended
£129/mo
Month-to-month, no minimum term. Ex VAT.
And it calls out too: call-back on your website and outbound calls.
1,000
voice minutes a month≈ 500 two-minute calls
1,000
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Professional
Growth
£259/mo
Month-to-month, no minimum term. Ex VAT.
For more volume, with up to 5 numbers or locations.
2,000
voice minutes a month≈ 1,000 two-minute calls
3,000
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Growth

Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details

Frequently asked questions

How does an out of hours answering service with AI work?

You forward your calls to Zatio out of hours, or all the time. In your hours your phone rings first for 10 to 40 seconds; out of hours Zatio answers straight away, takes the details, books where it can and leaves a summary in your dashboard, by email too if you want it.

How much does it cost?

£69, £129 or £259 a month excluding VAT, with 400, 1,000 or 2,000 voice minutes plus WhatsApp and website chat included. Each extra minute is £0.10. No setup fee when you sign up yourself; done-for-you setup is an optional one-off £179.

What does a human out of hours service cost?

It depends on the provider and your call volume. Moneypenny, for example, prices by quote and shows no plan prices on its pricing page (checked 15 October 2026). Ask for a quote with your expected volume and compare it with the plan above.

Can it transfer urgent calls to me?

Yes, if you set it up: it transfers the call live to the number you choose, and otherwise takes the details and flags the enquiry as urgent in the summary.

Does it only answer out of hours?

That is up to you. With “When Zatio answers” your phone rings first during your hours and Zatio answers out of hours, or you can let it answer every call, or only the ones you don’t pick up.

Can I try it for free?

Yes. Free 14-day trial with no card, including 30 voice minutes and 100 chat conversations. Your phone number arrives when your plan starts, and you connect WhatsApp yourself from your dashboard. And if it hasn’t produced qualified leads in 60 days, we refund you.

Can I cancel?

Yes, whenever you like. Every plan is month to month with no minimum term, and annual billing is optional.

Hear how Zatio would answer at night

Leave your website and your mobile and Sofia rings you within seconds, as if she were answering your phone after closing time.

Try it free for 14 days