AI call answering that picks up when you can’t

Zatio is an AI call answering service: by default it answers every call; with “When Zatio answers” your phone rings first for the seconds you choose (10 to 40) and Zatio picks up only if nobody does, and out of hours it answers directly. It takes the details, books the appointment or leaves you the details to ring back. From £69 a month ex VAT, and your number stays the same.

Sofia will call you in seconds.

Keep your number
No annual commitment
60-day guarantee

Data stored in the EU

Try it free for 14 days See pricing

Out of hours call answering

Evenings, weekends and bank holidays are when nobody is at the desk to answer. With Zatio, out of hours is the simplest case: it answers straight away based on your opening hours, or on the windows you set yourself, answers from your business’s information, books what can be booked and leaves a summary for the morning. What that costs compared with a human out of hours service, and what Zatio does with each evening call, is on the out of hours answering service page. If you are still comparing the options, start with What should you do with enquiries that arrive out of hours?

AI call answering or a telephone answering service?

A telephone answering service puts a person on your line to take a message in your business name. AI call answering picks up every call at once, at any hour, answers with your own information, qualifies the caller and books the appointment, and hands over to your team whatever needs a person. They are not rivals: many businesses keep a person for the calls that need one and let Zatio take the rest. The decision table is in AI receptionist or answering service: which suits you?

How AI call answering works with Zatio

1. Your phone rings first

During your hours, calls ring on your mobile or your team’s phone as a normal call, for as many seconds as you choose (10 to 40).

2. If you can’t pick up, Zatio does

If nobody answers or the line is busy, Zatio answers. It helps the caller and, if they want to speak to you, takes their name and the reason so you can ring them back.

3. Out of hours, Zatio answers

When you’re closed, Zatio answers straight away, based on your opening hours. Or choose the times yourself, such as evenings and weekends.

What happens on each call

Your number, your rules

Set up conditional call forwarding on your mobile or phone system (when busy or unanswered) to your Zatio number. Every call is logged, whether your team or Zatio picked it up.

Answers with your information

Zatio learns your business from your website, and you review it before it goes live. It answers with your business’s information, and if it doesn’t have something, it says so and passes it to your team.

Books the appointment

It qualifies the caller and books into Microsoft Bookings, Calendly or Cal.com while they’re on the line.

Transfers when it should

Calls that need a person go live to the number you choose. With no number set, you get the name and reason to ring back. Either way there’s a summary in your dashboard (by email if you want it).

In the caller’s language

British English, plus Polish, French, German, Italian, Portuguese, Dutch and Spanish. If the caller switches language, Zatio switches too.

Transcribed, not recorded

It says it is an AI at the start of every call. Calls are transcribed, not recorded, data stays in the EU (Stockholm) and we sign a DPA.

Plans with voice included

400, 1,000 or 2,000 voice minutes a month, with WhatsApp and web chat too. Month to month, no minimum term.

Essential
£69/mo
Month-to-month, no minimum term. Ex VAT.
Your assistant on the phone, on WhatsApp and on your website.
400
voice minutes a month≈ 200 two-minute calls
300
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Essential
Professionalrecommended
£129/mo
Month-to-month, no minimum term. Ex VAT.
And it calls out too: call-back on your website and outbound calls.
1,000
voice minutes a month≈ 500 two-minute calls
1,000
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Professional
Growth
£259/mo
Month-to-month, no minimum term. Ex VAT.
For more volume, with up to 5 numbers or locations.
2,000
voice minutes a month≈ 1,000 two-minute calls
3,000
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Growth

Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details

Frequently asked questions

How long does my phone ring before Zatio answers?

You choose under “When Zatio answers”: during your hours your phone rings first, for 10 to 40 seconds, and if nobody picks up or the line is busy, Zatio answers. Out of hours it answers straight away. It’s included in all 3 plans.

Can Zatio answer every call instead?

Yes. By default Zatio answers every call. You can switch to “When Zatio answers” whenever you like, or forward only out-of-hours calls.

What happens if the caller needs a person?

Zatio transfers the call live to the number you choose, your mobile or your team’s line, when your rules say so. If you haven’t set a number, it takes the caller’s name, number and reason and leaves you a summary in your dashboard, by email too if you want it, so you can ring back.

Does it take messages?

Yes. Every call ends with a summary in your dashboard: who called, what they needed and what Zatio did, with a transcript of the call. You can have the summary emailed to you as well.

Does it record calls?

No. Calls are transcribed, not recorded, and the transcript is what your team sees. Zatio says it is an AI at the start of every call, and your data stays in the European Union (Stockholm) under a DPA that is part of our terms.

How are voice minutes counted?

Every call the assistant answers or makes counts (inbound, outbound and “Call me”), by the started minute. Browser test calls don’t count. Minutes reset every month and your dashboard shows how many you’ve used.

What happens if I go over my minutes?

We never cut a call off at the limit. We email you at 80% and 100% of your minutes, and each extra minute is £0.10.

How much does it cost?

£69, £129 or £259 a month excluding VAT, with 400, 1,000 or 2,000 voice minutes a month, plus WhatsApp and website chat. Free 14-day trial with no card, including 30 voice minutes and 100 chat conversations. Your phone number arrives when your plan starts, and you connect WhatsApp yourself from your dashboard.

What does Zatio sound like?

A natural voice in British English that says it is an AI at the start of the call. Judge for yourself: ask for your free test call at the top of this page and Zatio rings you within seconds.

Hear it answer a call for your business

Leave your website and your mobile and Sofia rings you within seconds as if she were answering your phone. You hear what your callers would hear.

Try it free for 14 days