Every call to your freephone line, answered straight away.

Switching, new supplies, tariffs, billing questions. In energy the same questions come up again and again, and they all arrive at once when the bills go out. Zatio answers the phone, WhatsApp and your website chat with your tariffs and your terms, takes the supply details and passes your team only what needs a person.

Sofia will call you in seconds.

Keep your number
No annual commitment
60-day guarantee

Data stored in the EU

Try it free for 14 days See pricing

Where Zatio helps an energy supplier

People comparing prices call around

Someone thinking of switching asks two or three suppliers on the same evening. They go with the one that answers clearly and quickly, that same evening.

The same questions, all day

Which tariff suits me? How long does the switch take? Why is this bill so high? Zatio answers with your tariffs and terms, passes account-specific questions to your team, and frees them for new sign-ups.

Ready for the peaks

When bills land or prices change, the calls all come at once. Zatio takes the calls your team can’t get to, so the peak is covered without staffing up for it.

What Zatio does for an energy supplier

Answers your phone, WhatsApp and web chat

One assistant on all three channels, with the same rules. You keep your numbers: calls are forwarded to Zatio when you decide.

Explains your tariffs, without inventing

It answers with the information you give it: tariffs, terms, timings and the documents you need. If something is not there, it does not claim it: it takes a note and passes it to the team.

Takes the sign-up details

Name, supply address, meter details or whatever you need to process it. You get the record already filled in, with a summary of the conversation.

Qualifies and prioritises

It tells someone ready to sign up from someone just asking, and a business with several sites from a household. The most valuable enquiries reach you first.

Hands over when it should

A complaint, a sensitive case or someone asking for a person: the conversation goes to your team with the full context, so the customer does not have to repeat themselves.

In each customer's language

It speaks the caller's language and always says it is an AI. Conversations are stored in the EU.

Plans with voice included

Phone, WhatsApp and web chat in one plan. Month to month, no contract.

Essential
£69/mo
Month-to-month, no minimum term. Ex VAT.
Your assistant on the phone, on WhatsApp and on your website.
400
voice minutes a month≈ 200 two-minute calls
300
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Essential
Professionalrecommended
£129/mo
Month-to-month, no minimum term. Ex VAT.
And it calls out too: call-back on your website and outbound calls.
1,000
voice minutes a month≈ 500 two-minute calls
1,000
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Professional
Growth
£259/mo
Month-to-month, no minimum term. Ex VAT.
For more volume, with up to 5 numbers or locations.
2,000
voice minutes a month≈ 1,000 two-minute calls
3,000
chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Growth

Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details

Frequently asked questions

Does it work with a freephone number?

Yes. Your telecoms provider routes a freephone number wherever you tell it, so it can be set to reach Zatio, always or only when your team cannot pick up. If you do not have the line yet, you can start with WhatsApp and website chat in the meantime.

Can it look up a customer's bill or contract?

Only what you give it. Zatio does not connect to your billing system: it answers with the general information you provide (tariffs, timings, how to read a bill) and, when the question is about a specific account, it takes the details and passes it to your team with a summary.

How does it know our tariffs?

When you set Zatio up it reads your website and builds its knowledge base; you review it before it goes live and update it when your prices change. If something is not in there, it does not say it.

What happens at peak times?

Zatio answers every call as it comes in, at any hour. Your team decides which conversations to take and which to leave with the assistant.

How much does it cost?

All three channels from £69 a month plus VAT, month to month with no contract, and a 14-day free trial with no card needed. For high volumes or several lines, the Growth plan or a custom proposal.

Try it with your own energy business

Leave your website and your mobile and Sofia rings you in seconds as your company's receptionist. That way you hear what your customers would hear.

Try it free for 14 days