Your guests, looked after at any hour and in their own language.

Late arrival, parking, pets, directions, a booking or a wedding. Zatio answers the phone, WhatsApp and your website chat with your hotel’s information, takes booking requests and passes reception whatever needs a person.

By clicking, you agree to the call and our Privacy Policy.

Sofia will call you in seconds.

  • Keep your number
  • No annual commitment
  • 60-day guarantee

Data stored in the EU

Try it free for 14 daysSee pricing

Where Zatio helps a hotel reception

Questions arrive at any hour

The guest arriving late, the one travelling with a dog or the one looking for parking gets in touch when the question comes up, often at night. An answer straight away gives them peace of mind before they arrive.

Every guest, in their own language

Guests from abroad ask in Spanish, French or German. Answering in their language from the first message makes their stay easier from before they book.

Reception, with time for the guest in front of them

Check-ins, check-outs and guests at the desk. With the usual questions handled, your team looks after the person in front of them calmly and gets in writing whatever needs their attention.

What Zatio does in a hotel

Phone, WhatsApp and web chat

The same assistant on all three channels, with the same rules and at any hour. You keep your number: reception picks up first and Zatio answers when nobody can and out of hours.

With your hotel’s information

Check-in and check-out times, parking, pets, directions, services and policies. Zatio learns it from your website and you review it before it goes live. If something isn’t there, it says so, takes a note and passes it to reception.

Booking requests, to reception

It takes the dates, the number of guests and what they’re asking for, and passes it to reception with a summary. Or it sends the link to your booking engine so the guest can book directly.

Groups, events and weddings

It takes the enquiry for a group, a celebration or a wedding and books a visit or a call with your team in Microsoft Bookings, Calendly or Cal.com.

In each guest’s language

British English, plus Spanish, French, German, Italian, Portuguese, Dutch and Polish. It switches language if the guest does, and always says it is an AI.

Reception, with the full context

Whatever needs a person goes to your team with a summary of the conversation, so the guest doesn’t have to repeat it. Conversations are stored in the EU.

Plans with voice included

Phone, WhatsApp and web chat in one plan. Month to month, no minimum term.

  • Essential

    £69/mo

    Month-to-month, no minimum term. Ex VAT.

    Your assistant on the phone, on WhatsApp and on your website.

    400
    voice minutes a month≈ 200 two-minute calls
    300
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Essential
  • Professionalrecommended

    £129/mo

    Month-to-month, no minimum term. Ex VAT.

    And it calls out too: call-back on your website and outbound calls.

    1,000
    voice minutes a month≈ 500 two-minute calls
    1,000
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Professional
  • Growth

    £259/mo

    Month-to-month, no minimum term. Ex VAT.

    For more volume, with up to 5 numbers or locations.

    2,000
    voice minutes a month≈ 1,000 two-minute calls
    3,000
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Growth

Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details 

Frequently asked questions

Can it book rooms?
Not directly: it takes the request or sends your booking engine. It collects the dates, the number of guests and what they’re asking for and passes it to reception with a summary, or sends them the link to your booking engine so they can book themselves.
Does it connect to my PMS, my channel manager or Booking.com?
No. Zatio has no integration with PMS software (such as Cloudbeds or Mews), channel managers or Booking.com, so it doesn’t check availability or the day’s rates. It answers with the information you give it and passes reception anything that depends on them. To book visits or calls it uses Microsoft Bookings, Calendly or Cal.com.
What does it know about my hotel?
What you give it. When you sign up, Zatio reads your website and builds its knowledge base: check-in and check-out times, parking, pets, directions, services and policies. You review it before it goes live and change it whenever you like. If something isn’t there, it says so and passes it to reception.
Do I have to change the hotel’s number?
No. You keep your number and forward calls to Zatio. During your hours the phone rings at reception first and Zatio answers when nobody can; out of hours it answers itself.
Which languages does it speak?
The guest’s language: British English, plus Spanish, French, German, Italian, Portuguese, Dutch and Polish. If the guest switches language mid-conversation, Zatio switches with them.
What about group, event or wedding enquiries?
Zatio collects the basics (date, number of guests, what they’re looking for) and passes it to your team with a summary. If you use Microsoft Bookings, Calendly or Cal.com, it also books the visit or the call.
How much does it cost?
All three channels from £69 a month excluding VAT. There are three plans, £69, £129 and £259 a month excluding VAT, month to month with no minimum term. Free 14-day trial with no card, including 30 voice minutes and 100 chat conversations. Your phone number arrives when your plan starts, and you connect WhatsApp yourself from your dashboard.

Hear how it would answer your guests

Leave your website and your mobile and Sofia rings you within seconds as if she were your hotel’s reception. You hear what your guests would hear.

Try it free for 14 days

Keep exploring

INDUSTRY
Hospitality and travel
PRODUCT
How Zatio works
PRICING
See pricing