On the number your customers already save in their phone.

Zatio connects to WhatsApp via the official Meta Cloud API, not a grey-market scraper or a personal phone mirroring tool. Zatio is verified by Meta as a WhatsApp Business Tech Provider: you connect your WhatsApp number yourself from your dashboard. Your team replies from the Zatio panel (also on their phone) and Zatio becomes the 24/7 first responder.

Sofia will call you in seconds.

Keep your number
No annual commitment
60-day guarantee

Data stored in the EU

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Why WhatsApp is where your inbound lives

98% open rate, 15-minute read time

Email sits unread for hours. SMS feels cold. WhatsApp gets opened. For inbound service enquiries in the UK, it’s where the money is.

Evenings back for your sales team

Zatio takes the first 20 minutes of each enquiry, so no director has to answer WhatsApp from bed at 10pm. A sales process the team can keep up.

Grey-API tools get your number banned

Tools that mirror a personal phone violate WhatsApp’s Terms. You’re one policy sweep from a permanent ban. Cloud API is the only long-term answer.

What the integration actually does

Official Meta Cloud API

Zero risk to your number. Green tick possible. Zatio is verified by Meta as a WhatsApp Business Tech Provider: you connect your WhatsApp number yourself from your dashboard.

Photo + document intake

Zatio sees the photos and reads the PDFs your customers send (a bill, an EPC, a photo of the radiator) and keeps every file in the conversation for your team.

Typing indicators, natural pace

Your customer sees “typing…” while Zatio writes, and replies arrive at a natural, hand-typed pace.

Shared inbox with your team

Your sales team can take over a conversation at any time. Zatio hands off mid-thread cleanly, with no ‘let me connect you’ moments.

Handover notifications

New qualified lead? Instant email alert + delivery to your CRM via signed webhook — within seconds of the conversation ending.

Setup from your dashboard

You connect your number from your dashboard and Meta reviews your display name. We draft and submit your message templates, and optional done-for-you setup is there if you’d rather we did it with you.

Questions we hear a lot

Do we need a new WhatsApp number?

Usually not: you can bring your existing Business number when you connect it from your dashboard. Once connected, it works through Zatio rather than the WhatsApp Business app, and your team replies from the Zatio panel, also on your phone.

Does it work with the green verified tick?

Yes. Once you’re on Cloud API + verified Meta Business, you can apply for the green tick. We help with the application.

What about WhatsApp’s 24-hour messaging window?

For 24 hours after a customer’s last message, Zatio and your team reply freely, from your dashboard too. After that, WhatsApp only allows approved templates, so Zatio never writes to a customer outside the window on its own. To pick a conversation back up, we draft and submit the template with you.

Can we use our existing WhatsApp number without losing history?

History on existing devices stays. New conversations via Cloud API are stored in Zatio’s dashboard (and exported to your CRM).

What does it cost in Meta fees?

Meta charges per conversation initiated — typically pennies for service conversations, billed at Meta’s current rates and passed through to you without markup or caps from us. Your Zatio subscription itself is a flat monthly fee. Full transparency on both lines of the bill.

Let’s get you live on Cloud API

20-minute call. We’ll walk through your current WhatsApp setup and show you how connecting your number from the dashboard works.

Book a 20-min demo