On the number your customers already save in their phone.

Zatio connects to WhatsApp via the official Meta Cloud API — not a grey-market scraper, not a personal phone mirroring tool. Your existing WhatsApp Business number keeps working; a second device can stay logged in for your team; Zatio becomes the 24/7 first responder.

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Why WhatsApp is where your inbound lives

98% open rate, 15-minute read time

Email sits unread for hours. SMS feels cold. WhatsApp gets opened. For inbound service enquiries in the UK, it’s where the money is.

Your sales team is exhausted

A director answering WhatsApp from bed at 10pm is not a sustainable sales process. Zatio takes the first 20 minutes so they don’t have to.

Grey-API tools get your number banned

Tools that mirror a personal phone violate WhatsApp’s Terms. You’re one policy sweep from a permanent ban. Cloud API is the only long-term answer.

What the integration actually does

Official Meta Cloud API

Zero risk to your number. Green tick possible. We walk you through the Meta Business Manager setup — usually 30 minutes.

Photo + document intake

Bill OCR, EPC PDFs, smile photos, heat-pump radiator shots. All parsed and attached to the lead.

Read receipts, typing indicators

The conversation feels human — because it is. Zatio types at human pace, not instant-bot pace.

Shared inbox with your team

Your sales team can take over a conversation at any time. Zatio hands off mid-thread cleanly — no ‘let me connect you’ moments.

Handover notifications

New qualified lead? Email + Slack/Teams ping + CRM deal — within 30 seconds of the conversation ending.

UK setup help included

Number registration, display name approval, message template submission — all included in onboarding. No agency fee.

Questions we hear a lot

Do we need a new WhatsApp number?

Usually no — we migrate your existing Business number onto Cloud API. It takes ~30 minutes. You can still use WhatsApp Business on a phone for team access.

Does it work with the green verified tick?

Yes. Once you’re on Cloud API + verified Meta Business, you can apply for the green tick. We help with the application.

What about WhatsApp’s 24-hour messaging window?

We handle it. Zatio stays within the 24-hour customer-service window for free-form replies, and uses approved message templates for anything outside that window. Meta-compliant.

Can we use our existing WhatsApp number without losing history?

History on existing devices stays. New conversations via Cloud API are stored in Zatio’s dashboard (and exported to your CRM).

What does it cost in Meta fees?

Meta charges per conversation initiated (tiny — pennies for service conversations). Your Zatio plan includes a generous conversation allowance. Full transparency on the bill.

Let’s get you live on Cloud API

15-minute call. We’ll walk through your current WhatsApp setup, confirm we can migrate cleanly, and schedule the go-live.