Summer enquiries answered while your engineers are up a ladder.

When the first warm week fills your phone, Zatio answers calls, WhatsApp and your website chat for you. It finds out what each customer needs, from a new split system to a unit that has stopped cooling, books the survey or service visit and passes your team whatever needs an engineer.

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Sofia will call you in seconds.

  • Keep your number
  • No annual commitment
  • 60-day guarantee

Data stored in the EU

Try it free for 14 daysSee pricing

Where Zatio helps an air conditioning company

A warm spell brings everyone at once

When the temperature climbs, homes and offices all want cooling in the same fortnight, and your engineers are already booked on installs. Zatio answers every call and message straight away, so each customer hears back and your diary fills with the jobs you want.

Your engineers stay on the job

Fitting an outdoor unit on a flat roof or commissioning a system in a plant room, nobody can pick up the phone. Zatio answers for them and your team gets each enquiry in writing, ready to call back.

Installs, repairs and servicing, told apart from the first message

Zatio asks whether it’s a new installation, a repair or a service, at home or for a business, how many rooms or units, and the postcode. Your team gets a clear summary and knows which engineer to send.

What Zatio does for an air conditioning installer

Phone, WhatsApp and web chat

The same assistant on all three channels, with the same rules and at any hour. You keep your number: the phone rings in the office first and Zatio answers when nobody can and out of hours.

The questions your surveyor would ask

New install or repair, home or commercial, number of rooms or indoor units, property type, postcode, brand and model if they know it, and when they’d like it done. One question at a time, never a form.

Breakdowns, with the useful details

If a unit isn’t cooling, is leaking water or shows an error code, Zatio notes the symptom, the code and the brand, and on WhatsApp asks for a photo of the unit and its label. The diagnosis stays with your engineers.

Surveys and service visits in your diary

With Microsoft Bookings, Calendly or Cal.com, Zatio books the survey or service visit straight into your diary. With another calendar it takes the request with every detail for your team, or sends your own booking page by WhatsApp.

Maintenance contracts

Zatio answers questions about your service plans and renewals from the information you give it, and passes your team anyone who wants to sign up or renew, with their details.

Your team, with the full context

Urgent commercial breakdowns go straight to your team, live on the call or as a call-back, with a summary of the conversation, so the customer doesn’t have to repeat it. Conversations are stored in the EU.

Plans with voice included

Phone, WhatsApp and web chat in one plan. Month to month, no minimum term.

  • Essential

    £69/mo

    Month-to-month, no minimum term. Ex VAT.

    Your assistant on the phone, on WhatsApp and on your website.

    400
    voice minutes a month≈ 200 two-minute calls
    300
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Essential
  • Professionalrecommended

    £129/mo

    Month-to-month, no minimum term. Ex VAT.

    And it calls out too: call-back on your website and outbound calls.

    1,000
    voice minutes a month≈ 500 two-minute calls
    1,000
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Professional
  • Growth

    £259/mo

    Month-to-month, no minimum term. Ex VAT.

    For more volume, with up to 5 numbers or locations.

    2,000
    voice minutes a month≈ 1,000 two-minute calls
    3,000
    chat and WhatsApp conversations

    WhatsApp and web chat included, no add-ons

    Choose Growth

Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details 

Frequently asked questions

Can it book surveys and service visits?
Yes, if you use Microsoft Bookings, Calendly or Cal.com: Zatio checks your free slots and books the visit into your diary. With another calendar it takes the request with every detail for your team to confirm, or sends the customer your own booking page by WhatsApp.
Does Zatio deal with F-gas certification?
No. Installation and maintenance are carried out by your own F-gas certified engineers, and Zatio doesn’t certify anything. If your accreditations are in your information, it can tell customers about them, and it passes technical questions to your team.
What happens with an urgent breakdown?
Zatio asks what’s happening (not cooling, leaking, an error code), which brand and where. Urgent commercial breakdowns, such as a server room or a shop without cooling, go straight to your team, live on the call or as a call-back, with a summary. Other repairs go into the diary or to your team as a request.
Can it answer questions about maintenance contracts?
Yes, from the information you give it: what each service plan includes, how often you visit and how renewals work. It only gives the prices you publish, and anyone who wants to sign up or renew goes to your team with their details.
Can it give prices?
Only the ones you publish, such as a starting price for a single split system or an annual service. For anything that depends on the property, Zatio books the survey or takes the details so your team can quote.
We also fit heat pumps. Does that work too?
Yes. An air-to-air heat pump enquiry runs just like an air conditioning one. If you also fit air-to-water heat pumps for heating, our page for heat pump installers explains how Zatio handles those surveys.
Do I have to change our number?
No. You keep your number and forward calls to Zatio. During your hours the phone rings in the office first and Zatio answers when nobody can; out of hours it answers itself.
Which languages does it speak?
The customer’s language: British English, plus Spanish, French, German, Italian, Portuguese, Dutch and Polish. If the customer switches language mid-conversation, Zatio switches with them.
What if we use a tool Zatio doesn’t connect to?
Tell us which one. There’s a real team behind Zatio that works constantly on the improvements customers need, and we’ll tell you honestly what works today. Leads can already go to HubSpot, Pipedrive or Zoho CRM through Make, Zapier or n8n.
How much does it cost?
All three channels from £69 a month excluding VAT. There are three plans, £69, £129 and £259 a month excluding VAT, month to month with no minimum term. If it hasn’t produced qualified leads in 60 days, we refund you and part ways. Free 14-day trial with no card, including 30 voice minutes and 100 chat conversations. Your phone number arrives when your plan starts, and you connect WhatsApp yourself from your dashboard.

Hear how it would answer your customers

Leave your website and your mobile and Sofia rings you within seconds as if she were answering your office phone. You hear what your customers would hear.

Try it free for 14 days

Keep exploring

INDUSTRY
Home services and energy
INDUSTRY
Heat pump installers
PRODUCT
How Zatio works
PRICING
See pricing