Every enquiry answered, even when you’re on site
Zatio answers your phone, WhatsApp and website chat: spots what’s urgent, gathers what you need to price the job and books the survey into your diary. Add your business website and mobile: Zatio reads it and rings you in seconds as your receptionist.
- Keep your number
- No annual commitment
- 60-day guarantee
Rather talk to a person? Book a 20-minute demo.
What Zatio does for a building firm
Sorts out what’s urgent
A roof leaking after a storm or damage that needs making safe is flagged as urgent and put through to the number you choose, with the address already noted.
“Is water still coming in right now?”
Gathers every quote request
Extension, loft conversion, kitchen or bathroom: what they want, where, when and a rough budget. On WhatsApp it asks for photos and saves them with the enquiry.
“Could you send a couple of photos of the space?”
Books the survey
Offers real slots from your diary and leaves the visit booked or ready to confirm, with a summary in your inbox. You turn up knowing what you’re pricing.
“Would Wednesday at 5pm or Saturday at 10am suit you?”
Zatio only answers when you can’t
Keep answering your own phone as usual. Zatio stays in the background and picks up the calls you can’t get to, plus everything out of hours.
Your phone rings first
During your hours, calls ring on your mobile or your team’s phone as a normal call, for as many seconds as you choose (10 to 40).
If you can’t pick up, Zatio does
If nobody answers or the line is busy, Zatio answers. It knows your team couldn’t get to the phone: it helps the caller and, if they want to speak to you, takes their name and the reason so you can ring them back.
Out of hours, Zatio answers
When you’re closed, Zatio answers straight away, based on your opening hours. Or choose the times yourself, such as evenings and weekends.
Switch it on in your dashboard under “When Zatio answers”. It’s included in every plan. Every call is logged, whether your team or Zatio picked it up, and you can move to Zatio answering every call whenever you like.
Prefer calls to come in on your usual line? Set up conditional call forwarding on your mobile or phone system (when busy or unanswered) to your Zatio number.
Phone, WhatsApp and website chat in one plan
One assistant across all three channels, with what it knows about your business. In every plan, with no add-ons per channel.
Phone
Answers your calls at any hour on your existing number: all of them, out of hours, or whenever you can’t pick up.
WhatsApp
Full conversations on WhatsApp Business: replies, asks for photos and details, and lines up the visit.
Website chat
The same assistant on your website, trained on your pages: services, area, hours and common questions.
A kitchen extension enquiry
- Hi, we’re after a quote for a kitchen extension. Roughly how much would that be?
- Happy to help. Every extension is different, so the team prices it after a visit. What size do you have in mind, and what’s your postcode?
- About 4 by 3 metres. BS7 8AA.
- Thanks. Could you send a couple of photos of the back of the house? And do you have a rough budget and timescale in mind?
- (3 photos) Spring would be ideal, budget still open.
- Lovely. Would Wednesday at 5pm or Saturday at 10am work for someone to come and measure up?
- Saturday please.
Size, timescale and photos saved, survey booked for Saturday
Example conversation, not from a real customer.
Plans with voice included
Phone, WhatsApp and website chat in every plan. Month to month, no annual commitment.
- Essential
£69/mo
Month-to-month, no minimum term. Ex VAT.
Your assistant on the phone, on WhatsApp and on your website.
- 200
- voice minutes a month≈ 100 two-minute calls
- 300
- chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Essential - Professionalrecommended
£129/mo
Month-to-month, no minimum term. Ex VAT.
And it calls out too: call-back on your website and outbound calls.
- 600
- voice minutes a month≈ 300 two-minute calls
- 1,000
- chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Professional - Growth
£259/mo
Month-to-month, no minimum term. Ex VAT.
For more volume, with up to 5 numbers or locations.
- 1,500
- voice minutes a month≈ 750 two-minute calls
- 3,000
- chat and WhatsApp conversations
WhatsApp and web chat included, no add-ons
Choose Growth
Prices exclude VAT · Pay annually: 2 months free · 60-day guarantee. See full plan details
Questions
Can it give a price for a job?
Only the ranges you give it, and it always explains that the final price comes from the survey. It never makes a figure up.
Can it turn away jobs we don’t do?
Yes. Tell it which areas you cover and which jobs you take on, and it politely declines the rest before booking anything.
Can I keep my number?
Yes. You forward calls to your Zatio line: all of them, out of hours, or when you don’t pick up.
What if I’d rather keep answering calls myself?
That’s what cover mode is for: your phone rings first and Zatio only answers if you don’t pick up, the line is busy or it’s out of hours. You can change it whenever you like from your dashboard.
How long does it take to set up?
About 10 minutes: Zatio reads your website, builds its knowledge base and you review it before switching on. A WhatsApp Business number takes about 5 working days; we handle the paperwork.
How much does it cost?
There are three plans, month to month with no annual commitment, and every one includes phone, WhatsApp and website chat. See pricing
Zatio for other trades
Hear how your business phone would sound
Add your business website and mobile and Zatio will ring you in a few seconds.
- Keep your number
- No annual commitment
- 60-day guarantee
Rather talk to a person? Book a 20-minute demo.