Out-of-hours enquiries for private clinics: a practical guide

1. 0:00
   Late at night, from a phone

   Questions about a treatment arrive late. Sofia, Zatio’s AI assistant, replies in seconds on WhatsApp or the phone, with the discretion the topic needs.

2. 0:12
   Your ranges, never invented

   She gives the price ranges you set. She never improvises a figure and never gives medical advice.

3. 0:23
   Your team, with context

   She books the first consultation with the right practitioner and, when clinical judgement is needed, passes the conversation to your team with the full context.

People research treatments in the evening, on their phone, once the day is done. At that time your reception is closed, and the message waits until morning alongside the first calls of the day.

An AI receptionist does not replace your front desk. It answers what can be answered from your own information, puts the first consultation in the diary and passes everything else on, so the morning starts with bookings rather than a queue of messages.

Zatio never gives medical advice, never assesses a case, never recommends a treatment and never promises results. When a question needs clinical judgement it says so clearly and passes the conversation to your team with everything that was said.

It does not improvise figures either: it only gives the prices you have given it. And it introduces itself as an AI assistant at the start of every conversation, so nobody thinks they are talking to a member of your team.

• The treatments you offer and their price range, if you want to share it
• The treatments where it always offers a consultation instead of a price
• Which practitioner sees each type of first appointment
• The questions that always go to your team
• The minimum details for a booking: name, phone and reason
• Your consultation slots in the diary
• When it answers: only out of hours, when you can’t pick up, or always